Frequently Asked Questions

Can I get a refund or swap my ticket?

You can cancel and get a full refund on your tickets via this webpage at least 14 days before the gig. We do not accept returns or offer refunds within two weeks of the show.

You are welcome to sell tickets you bought directly from us, no need to tell us… Ideally forward the buyer the ticket email, or but if you can’t find this tell them to give your name on the door.

Occasionally the host venue looks after ticket sales, if this is the case then you need to contact them directly to see what their policy is.

I bought a ticket but have not received it, what should I do?

Emails with your tickets are sent from the email address modifythevan@buytickets.at at the moment that you buy them. If money has gone out of your account then your order came through fine and the ticket(s) have likely been caught in your over zealous spam filter.

You can request your tickets are resent via https://app.tickettailor.com/self-service/modifythevan. If you still can’t find the resent tickets email, you only need to say your name on the door.

PS – 99.9% of the people who ask us this question use hotmail which is famously a pretty terrible email provider with awful default spam filter settings. Here is a Guardian article telling you how to leave hotmail for better provider.

Do you offer concessions for attendees over/under a certain age?

If you excuse our boldness, the traditional legacy model of ticket selling with full price and concession tickets is utterly broken. Many who usually qualify for discounted tickets using this model have considerably more economic privilege/resources than those who do not.

Instead, wherever we have control over the price of tickets* we choose to sell them in three price brackets: standard, supported and ‘pay it forward’. You choose which type feels right for you, knowing that folk who pay a little bit more subsidise the tickets of those who pay a little less. We know this model works and it is fast becoming best practice across the arts industry and elsewhere too.

*sadly many professional arts organisations are not yet able/prepared to work with us using this model. This will take time to change and whereever we can, we actively advocate and lobby for this model of ticket sales to be considered and adopted.

What ages is the show suitable for?

The show is not designed for kids although there have been both primary and secondary aged children who enjoyed the show a lot… *but* please please do not bring them along against their will!

The show is light hearted in many places and is broken up with sing-a-longs, but we also discuss the Irish potato famine and other British colonial genocides plus the trading of enslaved Africans – so some strong words are used.

How long does the show last?

A normal show starts around 7pm with doors opening at 6.30pm. It is two roughly hour long halves with an interval finishing around 9.40pm… if you are booking a taxi and/or planning for a babysitter then best plan for a 9.50pm finish just to be sure.

Will you come and perform at my local x y z?!

Thanks, we’d love to explore this with you and have a dedicated page about requesting a show.

Can I see a recording of the show?

Whilst we did online zoom performances during the lockdowns and have some footage recorded of the show, we have chosen to not make this public. Three Acres And A Cow has evolved a lot over the last ten years and all of the herd bring different qualities to their performances, so any recording you saw would likely not reflect future shows. Having said that, there is a lovely ten second time lapse of a show which can be found here.

Do you do any work in schools?

One of our lockdown projects was starting work on Three Acres And A Calf resources. We have made some progress on this including an amazing series of Key Stage 3 lesson plans by the wonderful Geography Paul. If you would like to work with us to develop more resources, please get in touch. We have time, energy and potentially budget for this too. threeacresacow@gmail.com